Política de envío

Last updated: September 2, 2026

This Shipping Policy explains how OLATIS processes, ships, and delivers orders.

Order Processing

Orders are generally processed and dispatched within 1–3 business days of being placed. Processing time is separate from carrier transit time. Weekends and holidays are not considered business days and may affect processing, and peak periods may occasionally cause delays.

Delivery Estimate

Once dispatched, most orders arrive within approximately 3–7 business days, depending on your location and the carrier used. This is a general estimate, not a guaranteed delivery date. International destinations may take longer depending on the carrier, destination country, customs processing, and local delivery conditions.

Tracking

Once your order ships, tracking information is generally provided within 1–3 business days, when made available to us by our fulfillment provider or carrier. You can check your order status and tracking through Shopify's order status page, which is linked in your shipping confirmation email. Tracking is not always generated immediately after an order is placed.

Order Changes and Cancellations

If you need to change or cancel your order, or correct a shipping address, please contact us at support@olatis.com within 6 hours of placing your order. We will make reasonable efforts to accommodate your request, but we cannot guarantee a change or cancellation once processing or fulfillment has begun.

Free Shipping

United States: we offer free standard shipping on orders of $49.99 USD or more. Orders below this amount, and all other shipping methods, are charged at the rate shown at checkout.

Canada: where available, shipping is calculated and displayed at checkout based on your order and destination.

Other international destinations, including the United Kingdom, Australia, and New Zealand: we are working to expand shipping to additional countries. Available shipping destinations and rates are always shown at checkout — if a destination does not appear as a shipping option at checkout, we are not yet able to ship there.

Shipping availability and rates depend on our current shipping configuration and may not be identical for every destination or every product.

Lost in Transit

If your carrier confirms that a package was lost in transit, we will work with you to arrange a replacement or a refund, as appropriate, once we've verified the loss with the carrier.

Marked as Delivered but Not Received

If tracking shows your order as "Delivered" but you're unable to locate it, please try the following first:

Confirm that the shipping address on your order is correct;
Check around your delivery location (porches, mailrooms, garages, etc.);
Check with household members or neighbors who may have accepted the package; and
Allow up to approximately 48 hours, as carriers sometimes mark packages "delivered" slightly before they physically arrive, and consider contacting the carrier directly if appropriate.

If you still can't locate your package after taking these steps, please contact us at support@olatis.com and we will review your case and work with you on an appropriate resolution.

Customs, Duties, and Taxes

For international orders, import duties, taxes, and customs fees may apply depending on your destination country. Any such charges not collected at checkout may be the customer's responsibility where applicable, and are separate from the shipping charges paid to OLATIS.