Política de reembolso

Last updated: September 2, 2026

Thank you for shopping with OLATIS. We want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work.

Return Window

You have 30 days from the date you receive your item to request a return.

Before You Send Anything Back

Please contact us at support@olatis.com before sending any item back to us. We'll confirm your return is eligible and give you instructions on how to proceed. We are not able to accept unsolicited returns sent without prior authorization.

Standard (Change-of-Mind) Returns

For ordinary change-of-mind returns, to be eligible your item generally must be:

Unused and in the same condition you received it;
In its original packaging where reasonably applicable; and
Accompanied by proof of purchase (such as your order number or receipt).

For change-of-mind returns, you are responsible for the cost of return shipping. Original shipping or delivery charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us at support@olatis.com as soon as reasonably possible. Where appropriate, we may ask you to provide reasonable evidence, such as photos or a short video, to help us understand and resolve the issue quickly.

Depending on the situation, we may offer a replacement or a refund to your original payment method. In many cases, we may determine that returning the item is not necessary. If we do ask you to return a damaged, defective, or incorrect item, you will not be asked to bear reasonable return shipping costs caused by our error.

Sale Items

Sale or discounted items may be returned under the same 30-day eligibility rules described above.

Gift Cards

Gift cards are non-returnable and non-refundable, except where required by applicable law.

Exchanges

The fastest way to get a different item is to return the eligible item you have, and once your return is accepted, place a new order for the item you want. For damaged or incorrect products, we may instead choose to send a direct replacement rather than requiring a full return-and-reorder.

Refunds

Once we receive and inspect your eligible return, we will let you know whether the refund is approved. If approved, we will process your refund to your original payment method. Please allow approximately 3–5 business days for us to process an approved refund. Your bank or payment provider may take additional time to post the funds to your account, which is outside of our control.